NewStart a video visit straight from a WhatsApp chat. See telehealth
The WhatsApp platform for patient care
Care24x7 puts booking, reminders, AI answers, telehealth and your team's inbox on one WhatsApp number, so patients get help faster and your staff spend less time on the phone.
Sample Clinic
online
Today
Why Care24x7
Move the routine work of patient communication into automated WhatsApp conversations, and give your team back the time it takes.
Reduce no-shows
Automatic WhatsApp reminders let patients confirm, reschedule or cancel with one tap, so freed-up slots can go to someone else instead of sitting empty.
[STAT: % reduction in no-shows]
Sample Clinic
Sample · online
Reminder: your appointment is tomorrow at 10:00 at Sample Clinic.
Confirm
18:04Thanks, see you tomorrow! 👍
18:04Less admin
Patients book, move and cancel appointments themselves at any hour. Your front desk spends its time on the people in the waiting room, not the phone queue.
[STAT: staff hours saved per week]
Sample Clinic
Sample · online
Can I move my appointment to Friday?
23:41Sure. Friday has two times free:
16:30
23:42Done ✅ Moved to Friday at 16:30.
23:42Instant answers
The AI assistant answers everyday questions from content your team approves. When something needs clinical judgement, it hands the conversation to a person straight away.
[STAT: % of questions answered without staff]
Sample Clinic
Sample · online
Are you open on Saturday?
08:02Yes, Saturdays 08:00–13:00. Want me to book you in?
08:02Actually I've had chest pain since this morning
08:03I'm connecting you to our care team now. If this is an emergency, call your local emergency number.
08:03More capacity
Intake questions, triage and follow-ups happen in the chat before and after the visit, so appointment time goes on care, not forms.
[STAT: extra consultations per clinician per week]
Sample Clinic
Sample · online
Before your visit tomorrow: what's the main reason for your appointment?
Follow-up
12:34Thanks. I've shared this with your doctor so you can get straight to it.
12:34Results & prescriptions
Send lab results, prescriptions and care instructions to the chat, with an identity check before anything sensitive is shared. [CONFIRM: security & compliance details]
[STAT: average time from result ready to patient notified]
Sample Clinic
Sample · online
Your test results are ready. To keep them private, please confirm your date of birth.
15:2014/02/1990
15:22Thanks, verified ✅
15:22Medication adherence
Scheduled medication reminders and quick check-ins keep treatment on course, and your team is alerted when a patient reports a problem.
[STAT: % improvement in medication adherence]
Sample Clinic
Sample · online
Good morning ☀️ Time for your morning dose.
Taken
08:06Great, that's 7 days in a row 👏
08:06Customer stories
[TESTIMONIAL QUOTE — name, role, org]
[NAME]
[ROLE], [ORGANISATION]
[STAT: value]
[STAT: metric, e.g. fewer no-shows]
[STAT: value]
[STAT: metric, e.g. hours saved]
[STAT: value]
[STAT: metric, e.g. patients reached]
[TESTIMONIAL QUOTE — name, role, org]
[NAME]
[ROLE], [ORGANISATION]
[STAT: value]
[STAT: metric, e.g. bookings via WhatsApp]
[STAT: value]
[STAT: metric, e.g. response time]
[STAT: value]
[STAT: metric, e.g. patient satisfaction]
One platform
All in one place: one number, one inbox, one view of every patient.
How it works
Care24x7 supports patients from the first message to long-term follow-up.
Reach opted-in communities with screening drives, vaccination reminders and health tips.
Book, remind and check patients in without a single phone call.
Deliver results, prescriptions and care plans where patients will read them.
Keep in touch between visits with check-ins, reminders and follow-ups.
Watch a patient conversation run on WhatsApp, from the first message to follow-up.
[VIDEO: YouTube video ID for the product walkthrough]
The toolkit
Give patients instant, consistent answers around the clock without handing clinical decisions to a bot.
Sample Clinic
Sample · online
Do you do travel vaccinations?
10:41Yes, we offer travel vaccinations. Book at least a few weeks before you go. Want to see available times?
Talk to a nurse
10:42Design booking, intake, triage and follow-up conversations with a visual editor.
Every patient conversation lands in one shared inbox and goes to the right person.
Inbox
Patient S.A.
BookingCan I bring my son to the same…
→ Front desk
Patient J.K.
ResultsThanks, got the results 🙏
→ Nurse team
Patient M.R.
Follow-upI missed my dose yesterday
→ Care team
Patient T.L.
AI answeredWhat should I bring on Monday?
→ AI assistant
Let patients see real availability and book in the chat, then remind them automatically.
This week
Reminder sent · Thu 14:00
When a conversation needs more than text, start a voice or video visit from the same thread.
Video visit
04:12Clinician
Patient
Joined from a link in the chat
Track how patients engage, where journeys stall and how quickly your team responds.
Last 30 days
Conversations
[STAT]
Bookings
[STAT]
Avg. response
[STAT]
Conversations by week
Connect Care24x7 to your records, scheduling and billing tools, or build your own with the API.
Care24x7
Solutions
Fill the diary, cut phone time and keep patients informed from one WhatsApp number.
Coordinate admissions, pre-op instructions, discharge and follow-up across departments.
Support parents through pregnancy and early childhood with timely, stage-based messages.
Keep long-term conditions on track with regular check-ins, reminders and escalation.
Offer a private, low-barrier way to reach support, with fast hand-off to a counsellor.
Run screening, vaccination and awareness campaigns that people can reply to.
[STAT: people reached]
people reached through Care24x7 conversations
From a single practice to a national programme, Care24x7 scales to the number of people you need to reach. [STAT: countries or regions served]
See how Care24x7 would work with your team, your workflows and your patients.